Fairy Tale

At mig-co, a brand under Siena Francis House, we take pride in ensuring a smooth, transparent, and reliable shipping experience for every customer who places an order with us. Whether you’re buying a single title or multiple volumes, our priority is to deliver your authorized books to you in excellent condition and within a reasonable timeframe. This Shipping Policy details our procedures, processing times, shipping methods, tracking provisions, and what to expect in the event of delivery issues. By placing an order with mig-co, you acknowledge and agree to the terms outlined below.

1. General Overview
We currently ship exclusively to addresses within the United States. All orders placed on our website, https://mig-co.com, are processed and fulfilled from our headquarters at 1702 Nicholas St, Omaha, NE, 68102, US. Our team is available from Monday to Friday, 9:00 AM – 5:00 PM (CST), to answer any questions or concerns you may have. You can reach us at contact@mig-co.com for assistance.

2. Order Processing Times

• Processing Period: Before your order leaves our facility, it undergoes a careful preparation process. We verify payment details, ensure items are in stock, and package them securely.
• Standard Processing Duration: We typically process all orders within 2-4 business days, not including weekends or public holidays. For instance, if you place an order on a Wednesday, it will likely be processed by the following Monday at the latest.
• Order Confirmation: Once your order has been successfully placed, you will receive a confirmation email. This email indicates we have received your order and are preparing it for shipment.

3. Shipping Timeline and Carriers

• Shipping Window: After processing is complete, your package will be handed off to one of our trusted carriers—FedEx, UPS, or USPS—for delivery. The transit time for standard shipments is typically 7 to 15 business days, excluding weekends and public holidays. Actual delivery times may vary depending on factors like carrier capacity, remote locations, and unforeseen weather conditions.
• Shipping Schedule: Our carriers pick up shipments Monday through Friday, 9:00 AM – 5:00 PM (CST). Orders placed late in the day or during non-business hours will begin processing on the following business day.
• Free Shipping: We are pleased to offer free standard shipping on all orders, regardless of order size or quantity. There are no hidden surcharges or additional handling fees associated with standard delivery.

4. Shipping Eligibility and Restrictions

• U.S.-Only Shipping: At this time, mig-co ships exclusively to destinations within the United States, including the contiguous states, Hawaii, and Alaska. We do not ship to U.S. Territories, APO/FPO addresses, or international locations.
• Address Accuracy: It is the customer’s responsibility to provide a complete and accurate shipping address during checkout. Failure to do so may result in delayed deliveries or misrouted packages. If you realize you made an error, please contact us immediately at contact@mig-co.com.

5. Tracking Your Order

• Tracking Number Assignment: Once your order has been shipped, you will receive a shipping confirmation email containing a unique tracking number.
• Real-Time Updates: With this tracking number, you can monitor the status of your shipment through the respective carrier’s online tracking portal. Updates are typically available within 24 hours after dispatch.
• Assistance: If you encounter any issues accessing your tracking information or notice unexpected delays, reach out to us at contact@mig-co.com for support.

6. Delivery Issues and Customer Support

• Delayed Deliveries: While we strive to meet or exceed estimated delivery times, delays can occur due to carrier schedules, severe weather, or external factors beyond our control. If your package is running late, please wait a few extra days and track your order using the provided number. If the delay persists, contact us for assistance.
• Incorrect or Partial Deliveries: If your shipment arrives with missing titles or items that are not what you ordered, please notify us within 7 days of delivery. We will work diligently to resolve the issue by either reshipping the correct items or providing an appropriate remedy.
• Failed Delivery Attempts: Carriers may require a signature for certain deliveries or may leave a notice if no one is available to accept the package. Please follow the carrier’s instructions for rescheduling delivery or collecting your package from a designated pickup point. If a shipment is returned to us due to multiple failed delivery attempts or refusal, additional shipping charges may apply to re-dispatch the order.

7. Damaged, Lost, or Missing Items

• Damaged Goods: In the rare event that your package arrives damaged, please take clear photographs of the packaging and the affected books and contact us promptly. Providing these details helps us file a claim with the carrier and expedite a resolution, which may include sending a replacement copy of the authorized book.
• Lost Packages: If your tracking number indicates that your order has been delivered but you cannot locate the package, first check with family members, neighbors, or building management. If the package remains missing, contact us within 7 days of the marked delivery date. We will investigate the matter and, if necessary, file a claim with the carrier. Although such incidents are rare, we will work closely with you to find a suitable solution.
• Incomplete Shipments: If you receive only part of your order, check your shipping confirmation email for notes on multiple packages. Some orders may ship separately. If no such note exists, please reach out to us for a prompt resolution.

8. Returns and Exchanges

• Return Eligibility: If you are not satisfied with your purchase, you may initiate a return by contacting us within 14 days of delivery. The items must be in their original, unused condition, with no signs of wear or damage.
• Return Process: To start a return, email us at contact@mig-co.com with your order number and a brief description of the reason for return. After we review your request, we will provide return instructions. You are responsible for return shipping costs unless the return is due to an error on our part or a product defect.
• Exchanges and Refunds: Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund. Approved returns typically result in a refund to the original payment method within 7-10 business days. If you prefer an exchange for the same title or another authorized book, please let us know in advance.

9. Compliance with Google Shopping Policy
As a participant in online marketplaces and comparison shopping platforms, we strive to comply with all applicable policies, including Google Shopping’s requirements. Our listed shipping times, product descriptions, and item availability are updated regularly to ensure accuracy and adherence to all relevant guidelines. Should any discrepancy occur or additional information be required, we encourage customers to contact us directly so we can maintain compliance and transparency.

10. Contacting Us
If you have any questions, concerns, or need clarification on this Shipping Policy, please feel free to contact our support team:

• Email: contact@mig-co.com
• Address: Siena Francis House, 1702 Nicholas St, Omaha, NE, 68102, US
  We operate Monday through Friday, 9:00 AM – 5:00 PM (CST), excluding public holidays.

By placing an order with mig-co, you agree to this Shipping Policy. We appreciate your trust and are committed to delivering quality authorized books to you promptly and reliably. Your satisfaction is our foremost priority, and we are here to assist should you require any guidance or support throughout the shipping process.