Alex Michaelides: The Silent Patient (Paperback)
$21.06
- Author: Alex Michaelides
- ISBN: 9781250301703
- Format: Paperback
- Publication Date: 5/04/2021
Language: English
Series Title: Silent Patient
Publisher: Celadon Books
Book Format: Paperback
Original Languages: English
Number of Pages: 368
Author: Alex Michaelides
Title: Silent Patient
ISBN-13: 9781250301703
Publication Date: May, 2021
Assembled Product Dimensions (L x W x H): 8.35 x 5.50 x 1.00 Inches
ISBN-10: 125030170X
At mig-co, a brand under Siena Francis House, we take pride in ensuring a smooth, transparent, and reliable shipping experience for every customer who places an order with us. Whether you’re buying a single title or multiple volumes, our priority is to deliver your authorized books to you in excellent condition and within a reasonable timeframe. This Shipping Policy details our procedures, processing times, shipping methods, tracking provisions, and what to expect in the event of delivery issues. By placing an order with mig-co, you acknowledge and agree to the terms outlined below.
1. General Overview
We currently ship exclusively to addresses within the United States. All orders placed on our website, https://mig-co.com, are processed and fulfilled from our headquarters at 1702 Nicholas St, Omaha, NE, 68102, US. Our team is available from Monday to Friday, 9:00 AM – 5:00 PM (CST), to answer any questions or concerns you may have. You can reach us at contact@mig-co.com for assistance.
2. Order Processing Times
- Processing Period: Before your order leaves our facility, it undergoes a careful preparation process. We verify payment details, ensure items are in stock, and package them securely.
- Standard Processing Duration: We typically process all orders within 2-4 business days, not including weekends or public holidays. For instance, if you place an order on a Wednesday, it will likely be processed by the following Monday at the latest.
- Order Confirmation: Once your order has been successfully placed, you will receive a confirmation email. This email indicates we have received your order and are preparing it for shipment.
3. Shipping Timeline and Carriers
- Shipping Window: After processing is complete, your package will be handed off to one of our trusted carriers—FedEx, UPS, or USPS—for delivery. The transit time for standard shipments is typically 7 to 15 business days, excluding weekends and public holidays. Actual delivery times may vary depending on factors like carrier capacity, remote locations, and unforeseen weather conditions.
- Shipping Schedule: Our carriers pick up shipments Monday through Friday, 9:00 AM – 5:00 PM (CST). Orders placed late in the day or during non-business hours will begin processing on the following business day.
- Free Shipping: We are pleased to offer free standard shipping on all orders, regardless of order size or quantity. There are no hidden surcharges or additional handling fees associated with standard delivery.
4. Shipping Eligibility and Restrictions
- U.S.-Only Shipping: At this time, mig-co ships exclusively to destinations within the United States, including the contiguous states, Hawaii, and Alaska. We do not ship to U.S. Territories, APO/FPO addresses, or international locations.
- Address Accuracy: It is the customer’s responsibility to provide a complete and accurate shipping address during checkout. Failure to do so may result in delayed deliveries or misrouted packages. If you realize you made an error, please contact us immediately at contact@mig-co.com.
5. Tracking Your Order
- Tracking Number Assignment: Once your order has been shipped, you will receive a shipping confirmation email containing a unique tracking number.
- Real-Time Updates: With this tracking number, you can monitor the status of your shipment through the respective carrier’s online tracking portal. Updates are typically available within 24 hours after dispatch.
- Assistance: If you encounter any issues accessing your tracking information or notice unexpected delays, reach out to us at contact@mig-co.com for support.
6. Delivery Issues and Customer Support
- Delayed Deliveries: While we strive to meet or exceed estimated delivery times, delays can occur due to carrier schedules, severe weather, or external factors beyond our control. If your package is running late, please wait a few extra days and track your order using the provided number. If the delay persists, contact us for assistance.
- Incorrect or Partial Deliveries: If your shipment arrives with missing titles or items that are not what you ordered, please notify us within 7 days of delivery. We will work diligently to resolve the issue by either reshipping the correct items or providing an appropriate remedy.
- Failed Delivery Attempts: Carriers may require a signature for certain deliveries or may leave a notice if no one is available to accept the package. Please follow the carrier’s instructions for rescheduling delivery or collecting your package from a designated pickup point. If a shipment is returned to us due to multiple failed delivery attempts or refusal, additional shipping charges may apply to re-dispatch the order.
7. Damaged, Lost, or Missing Items
- Damaged Goods: In the rare event that your package arrives damaged, please take clear photographs of the packaging and the affected books and contact us promptly. Providing these details helps us file a claim with the carrier and expedite a resolution, which may include sending a replacement copy of the authorized book.
- Lost Packages: If your tracking number indicates that your order has been delivered but you cannot locate the package, first check with family members, neighbors, or building management. If the package remains missing, contact us within 7 days of the marked delivery date. We will investigate the matter and, if necessary, file a claim with the carrier. Although such incidents are rare, we will work closely with you to find a suitable solution.
- Incomplete Shipments: If you receive only part of your order, check your shipping confirmation email for notes on multiple packages. Some orders may ship separately. If no such note exists, please reach out to us for a prompt resolution.
8. Returns and Exchanges
- Return Eligibility: If you are not satisfied with your purchase, you may initiate a return by contacting us within 14 days of delivery. The items must be in their original, unused condition, with no signs of wear or damage.
- Return Process: To start a return, email us at contact@mig-co.com with your order number and a brief description of the reason for return. After we review your request, we will provide return instructions. You are responsible for return shipping costs unless the return is due to an error on our part or a product defect.
- Exchanges and Refunds: Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund. Approved returns typically result in a refund to the original payment method within 7-10 business days. If you prefer an exchange for the same title or another authorized book, please let us know in advance.
9. Compliance with Google Shopping Policy
As a participant in online marketplaces and comparison shopping platforms, we strive to comply with all applicable policies, including Google Shopping’s requirements. Our listed shipping times, product descriptions, and item availability are updated regularly to ensure accuracy and adherence to all relevant guidelines. Should any discrepancy occur or additional information be required, we encourage customers to contact us directly so we can maintain compliance and transparency.
10. Contacting Us
If you have any questions, concerns, or need clarification on this Shipping Policy, please feel free to contact our support team:
- Email: contact@mig-co.com
- Address: Siena Francis House, 1702 Nicholas St, Omaha, NE, 68102, US
We operate Monday through Friday, 9:00 AM – 5:00 PM (CST), excluding public holidays.
By placing an order with mig-co, you agree to this Shipping Policy. We appreciate your trust and are committed to delivering quality authorized books to you promptly and reliably. Your satisfaction is our foremost priority, and we are here to assist should you require any guidance or support throughout the shipping process.
At mig-co, a brand operated by Siena Francis House, we want you to feel fully confident and satisfied with your purchase of our authorized books. We understand that sometimes an order may not meet your expectations, arrive in less-than-perfect condition, or simply change in priority after you’ve placed it. This Refund and Returns Policy outlines how we handle returns, refunds, and exchanges to maintain transparency, fairness, and compliance with Google Shopping guidelines. By shopping with mig-co, you agree to the terms stated below.
1. Scope of This Policy
This policy applies to all authorized books purchased directly from our online store at https://mig-co.com. It covers circumstances including (but not limited to) defective or damaged items, lost shipments, incorrect orders, and buyer’s remorse. We are committed to ensuring that each interaction you have with mig-co, from the initial purchase to the final resolution of a return or refund request, is handled with care and professionalism.
2. Return Eligibility and Timeframe
- Standard Return Period: You may initiate a return request for any eligible item within 30 days of the delivery date, provided the item is in its original condition. This includes books that have not been read, used, or damaged by the customer.
- Condition Requirements: To qualify for a return, items must be returned in the same condition as received—undamaged, with original covers intact, and free of marks or tears. We reserve the right to refuse returns that do not meet these criteria.
- Non-Returnable Situations: Any items that have been substantially altered after delivery, such as annotated pages, removed covers, or exposure to moisture, may not be accepted for return. We also cannot accept returns requested after the 30-day return window has elapsed.
3. Initiating a Return
- Contacting Customer Support: To start the return process, please email our support team at contact@mig-co.com with your order number, details of the item(s) you wish to return, and the reason for your request.
- Instructions Provided: After reviewing your request, our customer service representatives will provide you with instructions for sending the item(s) back to our address at 1702 Nicholas St, Omaha, NE, 68102, US. Following these guidelines ensures that we can properly track and process your return.
- Return Shipping Costs: Unless the return is due to a mig-co error (such as receiving the wrong book or a damaged item), you will be responsible for any shipping costs associated with returning the item to our warehouse.
4. Lost or Damaged Items
- Damaged Upon Arrival: If the book arrives in a compromised condition (e.g., torn pages, bent covers, or significant blemishes) that affect readability or collectability, please notify us within 7 days of delivery. Providing clear photographs of the damage and packaging helps us expedite the process. Upon verification, we may offer a replacement at no additional cost or a full refund.
- Lost Shipments: In the event your order does not arrive at all, first confirm the shipping address provided during checkout and check any delivery notifications. If it remains unlocated, reach out to us immediately. We will investigate with the carrier and, once confirmed that the package cannot be retrieved, we will issue a full refund or resend the item, depending on your preference and stock availability.
5. Processing Your Return and Refund
- Inspection: Once we receive your returned item, it undergoes a thorough inspection to ensure compliance with our return eligibility criteria. This typically takes 1-3 business days.
- Refund Timeline: After approval of the return, we will process a refund to the original payment method. Most refunds are completed within 2-5 business days from the time of approval, but please note that your financial institution may require additional days to post the refund to your account.
- Partial Refunds: If the returned item shows minor signs of use or damage that were not present at delivery, we may issue a partial refund to fairly account for the diminished value of the product.
6. Exchanges and Replacements
- Exchange Requests: We understand that you might change your mind about a particular title. If you’d like to exchange it for another authorized book from our collection, simply indicate this in your return request email. Exchange requests are handled similarly to returns; once we receive and inspect the original item, we will ship the exchange if approved.
- Out-of-Stock Situations: If the requested replacement or exchange book is unavailable, we will offer you the option of a similar title (at a comparable value), a full refund, or store credit to be used at a later date.
7. Incorrect or Defective Items
- Wrong Book Shipped: If you receive a title different from what you ordered, contact us within 7 days. We will promptly arrange for a return label (at our expense) and ship the correct item upon receipt of the original shipment.
- Manufacturer Defects: If a printing or binding error renders the book unreadable, we will gladly replace it with a corrected copy free of charge once the defective item is returned.
8. Compliance with Google Shopping Policy
mig-co maintains full compliance with Google Shopping’s policies by offering a clear, accessible, and fair returns and refunds process. All relevant return timeframes, conditions, and refund windows are clearly stated above. We regularly review our procedures to ensure ongoing adherence to these guidelines. Should you have any questions or require further clarification on how our policy aligns with external marketplace rules, please contact us directly.
9. Communication and Customer Support
- Responsive Support Team: Our dedicated support staff is available to address any concerns you may have regarding returns or refunds. We encourage open communication to ensure that any questions or issues are resolved as smoothly as possible.
- Ongoing Assistance: If you have inquiries at any stage of the return or refund process, from initiating your request to confirming your refund status, reach out to us at contact@mig-co.com. We strive to respond to all inquiries within 1-2 business days.
10. Amendments to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Significant changes will be posted on our website. By continuing to shop at mig-co after modifications have been posted, you acknowledge and agree to the revised terms.
Contact Information:
If you have any questions about this Refund and Returns Policy, or need assistance initiating a return or obtaining a refund, please reach out to us at:
- Email: contact@mig-co.com
- Address: Siena Francis House, 1702 Nicholas St, Omaha, NE, 68102, US
Your satisfaction is of paramount importance to us. We believe in treating our customers fairly and honestly throughout the entire purchasing process. Thank you for choosing mig-co for your authorized book purchases. We remain committed to ensuring you have a positive experience and that any concerns about returns and refunds are resolved to your satisfaction.
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Worldwide – See the list here |
| Buy now, pay later: Afterpay/Affirm/Klarna (via Stripe) |
United States* |
Note:
All of your online transactions must be associated with a billing address. Make sure that the billing address
mentioned during your purchases corresponds to that of your credit card (as registered with your bank or other
credit card issuer) or that associated with your prepaid card.
*Currently, Buy Now Pay Later transaction is only available in the US. European customers will soon be able to use
this form of payment. Please check further information about the Buy Now Pay Later transaction here.
Payment options through Affirm are subject to eligibility, may not be available in all states, and are provided by
these lending partners: affirm.com/lenders. CA residents: Loans by Affirm Loan Services, LLC are made or arranged
pursuant to a California Finance Lenders Law license.
- Author: Alex Michaelides
- ISBN: 9781250301703
- Format: Paperback
- Publication Date: 5/04/2021
Language: English
Series Title: Silent Patient
Publisher: Celadon Books
Book Format: Paperback
Original Languages: English
Number of Pages: 368
Author: Alex Michaelides
Title: Silent Patient
ISBN-13: 9781250301703
Publication Date: May, 2021
Assembled Product Dimensions (L x W x H): 8.35 x 5.50 x 1.00 Inches
ISBN-10: 125030170X
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