Cancellation Policy

At mig-co—operated by Siena Francis House—we understand that there may be instances where you need to cancel an order. To ensure transparency and a smooth experience, we have outlined our guidelines and procedures below. By placing an order with mig-co, you acknowledge and agree to the terms of this Cancellation Policy.

1. Eligibility for Cancellation

  • Before Shipment: You may request to cancel your order at any time before it enters our shipping process. Once your order has begun processing (typically within 2-4 business days of order placement), we will make every effort to accommodate your request, but cancellation cannot be guaranteed.
  • After Shipment: If your order has already shipped, cancellations are not possible. In this case, you may refer to our Returns and Refunds Policy to initiate a return after receiving the item.

2. How to Request a Cancellation

  • Contacting Customer Support: To request an order cancellation, please email us at contact@mig-co.com with your order number, item details, and the reason for your request.
  • Prompt Requests: We recommend submitting your cancellation request as soon as possible. The quicker we are informed, the more likely we can halt the order before it is processed and shipped.

3. Processing Your Cancellation

  • Confirmation of Cancellation: Once we receive your cancellation request, our support team will verify the order’s status. If the order is not yet processed for shipment, we will approve the cancellation and send a confirmation email.
  • Refund Timelines: For approved cancellations, refunds to the original payment method typically process within 2-5 business days. Please note that your financial institution may take additional time to post the refunded amount to your account.

4. Special Circumstances

  • Backordered or Delayed Items: If your order is delayed or a particular title is on backorder, you may request to cancel that specific item or the entire order before it ships.
  • Incorrect Information Provided: Should you realize that you entered incorrect shipping or billing details and wish to cancel the order, please contact us immediately. Prompt communication may allow us to update or cancel the order prior to shipment.

5. Compliance with Google Shopping Policy
Our cancellation policies are designed to be clear, fair, and in line with Google Shopping’s guidelines. We provide accessible and straightforward instructions for canceling orders and obtaining refunds if applicable. Any changes to this policy will be reflected on our website to maintain compliance and transparency.

6. Additional Support
If you have questions or concerns regarding cancellations, our customer support team is here to help. Contact us directly at contact@mig-co.com, and we will respond as promptly as possible.

7. Changes to This Policy
mig-co reserves the right to modify or update this Cancellation Policy at any time. Should significant changes occur, we will post an updated version on our website. Your continued use of mig-co’s services after such updates indicates your acceptance of the revised policy.

Contact Information:

  • Email: contact@mig-co.com
  • Address: Siena Francis House, 1702 Nicholas St, Omaha, NE, 68102, US

We appreciate your support and understanding. Our goal is to offer a straightforward and convenient cancellation process that respects both your time and your peace of mind.