Refund and Returns Policy

At mig-co, a brand operated by Siena Francis House, we want you to feel fully confident and satisfied with your purchase of our authorized books. We understand that sometimes an order may not meet your expectations, arrive in less-than-perfect condition, or simply change in priority after you’ve placed it. This Refund and Returns Policy outlines how we handle returns, refunds, and exchanges to maintain transparency, fairness, and compliance with Google Shopping guidelines. By shopping with mig-co, you agree to the terms stated below.

1. Scope of This Policy
This policy applies to all authorized books purchased directly from our online store at https://mig-co.com. It covers circumstances including (but not limited to) defective or damaged items, lost shipments, incorrect orders, and buyer’s remorse. We are committed to ensuring that each interaction you have with mig-co, from the initial purchase to the final resolution of a return or refund request, is handled with care and professionalism.

2. Return Eligibility and Timeframe

  • Standard Return Period: You may initiate a return request for any eligible item within 30 days of the delivery date, provided the item is in its original condition. This includes books that have not been read, used, or damaged by the customer.
  • Condition Requirements: To qualify for a return, items must be returned in the same condition as received—undamaged, with original covers intact, and free of marks or tears. We reserve the right to refuse returns that do not meet these criteria.
  • Non-Returnable Situations: Any items that have been substantially altered after delivery, such as annotated pages, removed covers, or exposure to moisture, may not be accepted for return. We also cannot accept returns requested after the 30-day return window has elapsed.

3. Initiating a Return

  • Contacting Customer Support: To start the return process, please email our support team at contact@mig-co.com with your order number, details of the item(s) you wish to return, and the reason for your request.
  • Instructions Provided: After reviewing your request, our customer service representatives will provide you with instructions for sending the item(s) back to our address at 1702 Nicholas St, Omaha, NE, 68102, US. Following these guidelines ensures that we can properly track and process your return.
  • Return Shipping Costs: Unless the return is due to a mig-co error (such as receiving the wrong book or a damaged item), you will be responsible for any shipping costs associated with returning the item to our warehouse.

4. Lost or Damaged Items

  • Damaged Upon Arrival: If the book arrives in a compromised condition (e.g., torn pages, bent covers, or significant blemishes) that affect readability or collectability, please notify us within 7 days of delivery. Providing clear photographs of the damage and packaging helps us expedite the process. Upon verification, we may offer a replacement at no additional cost or a full refund.
  • Lost Shipments: In the event your order does not arrive at all, first confirm the shipping address provided during checkout and check any delivery notifications. If it remains unlocated, reach out to us immediately. We will investigate with the carrier and, once confirmed that the package cannot be retrieved, we will issue a full refund or resend the item, depending on your preference and stock availability.

5. Processing Your Return and Refund

  • Inspection: Once we receive your returned item, it undergoes a thorough inspection to ensure compliance with our return eligibility criteria. This typically takes 1-3 business days.
  • Refund Timeline: After approval of the return, we will process a refund to the original payment method. Most refunds are completed within 2-5 business days from the time of approval, but please note that your financial institution may require additional days to post the refund to your account.
  • Partial Refunds: If the returned item shows minor signs of use or damage that were not present at delivery, we may issue a partial refund to fairly account for the diminished value of the product.

6. Exchanges and Replacements

  • Exchange Requests: We understand that you might change your mind about a particular title. If you’d like to exchange it for another authorized book from our collection, simply indicate this in your return request email. Exchange requests are handled similarly to returns; once we receive and inspect the original item, we will ship the exchange if approved.
  • Out-of-Stock Situations: If the requested replacement or exchange book is unavailable, we will offer you the option of a similar title (at a comparable value), a full refund, or store credit to be used at a later date.

7. Incorrect or Defective Items

  • Wrong Book Shipped: If you receive a title different from what you ordered, contact us within 7 days. We will promptly arrange for a return label (at our expense) and ship the correct item upon receipt of the original shipment.
  • Manufacturer Defects: If a printing or binding error renders the book unreadable, we will gladly replace it with a corrected copy free of charge once the defective item is returned.

8. Compliance with Google Shopping Policy
mig-co maintains full compliance with Google Shopping’s policies by offering a clear, accessible, and fair returns and refunds process. All relevant return timeframes, conditions, and refund windows are clearly stated above. We regularly review our procedures to ensure ongoing adherence to these guidelines. Should you have any questions or require further clarification on how our policy aligns with external marketplace rules, please contact us directly.

9. Communication and Customer Support

  • Responsive Support Team: Our dedicated support staff is available to address any concerns you may have regarding returns or refunds. We encourage open communication to ensure that any questions or issues are resolved as smoothly as possible.
  • Ongoing Assistance: If you have inquiries at any stage of the return or refund process, from initiating your request to confirming your refund status, reach out to us at contact@mig-co.com. We strive to respond to all inquiries within 1-2 business days.

10. Amendments to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Significant changes will be posted on our website. By continuing to shop at mig-co after modifications have been posted, you acknowledge and agree to the revised terms.

Contact Information:
If you have any questions about this Refund and Returns Policy, or need assistance initiating a return or obtaining a refund, please reach out to us at:

  • Email: contact@mig-co.com
  • Address: Siena Francis House, 1702 Nicholas St, Omaha, NE, 68102, US

Your satisfaction is of paramount importance to us. We believe in treating our customers fairly and honestly throughout the entire purchasing process. Thank you for choosing mig-co for your authorized book purchases. We remain committed to ensuring you have a positive experience and that any concerns about returns and refunds are resolved to your satisfaction.