Frequently Asked Questions (FAQs)
1. What types of books does mig-co sell?
mig-co specializes in offering a curated selection of authorized books that span multiple genres, including fiction, non-fiction, educational materials, and specialty titles. Each item in our catalog has been carefully reviewed to ensure quality, authenticity, and value.
2. Are all books sold by mig-co authorized?
Yes. We take pride in providing only authorized books, sourced from reputable publishers and distributors. This ensures that the titles you purchase are authentic, of high quality, and respect the intellectual property rights of authors and publishers.
3. How long does it take to process and ship my order?
We typically process orders within 2-4 business days (Monday – Friday, 9:00 AM – 5:00 PM CST) after receiving your payment. Once processed, orders usually ship out and arrive within 7 to 15 business days, depending on carrier and location within the US.
4. Which carriers do you use for shipping?
We partner with trusted carriers like FedEx, UPS, and USPS to ensure that your orders are delivered safely and efficiently. Shipping is free for all orders within the United States.
5. Do you ship internationally?
At this time, mig-co ships exclusively within the US. We do not offer international shipping options, but we are continually exploring ways to reach readers in other countries.
6. How can I track my shipment?
Once your order ships, you’ll receive a shipping confirmation email with a tracking number. Simply enter this number on the carrier’s website to view the real-time status of your delivery.
7. What if my book arrives damaged or doesn’t show up at all?
In the rare event that your order is damaged or lost in transit, please contact us at contact@mig-co.com. Provide your order details and any relevant photos of the damage. We will investigate and either arrange a replacement or issue a suitable resolution promptly.
8. Can I return or exchange a book if I’m not satisfied?
Yes. We offer a 30-day return window from the date of delivery. For most returns, the item must be in its original condition and unused. If you have any questions or need assistance with a return or exchange, please refer to our Returns & Refunds Policy or email us at contact@mig-co.com.
9. How long does it take to receive a refund for a returned order?
Once we receive and inspect the returned item, refunds to the original payment method typically take 2-5 business days to process. Please note that your financial institution may require additional time to reflect the transaction in your account.
10. Can I cancel my order after placing it?
If your order has not yet shipped, we will do our best to accommodate cancellation requests. Contact us as soon as possible at contact@mig-co.com with your order number. If the order has already entered the shipping process, you may need to wait until it arrives and then initiate a return.
11. Who is Siena Francis House and how is it related to mig-co?
mig-co operates under the stewardship of Siena Francis House, located at 1702 Nicholas St, Omaha, NE, 68102, US. Siena Francis House is an organization dedicated to strengthening communities, and our alignment with them reflects our commitment to using literature as a means of fostering education, compassion, and social well-being.
12. How can I contact mig-co for additional help or inquiries?
We’re here to assist! Please email us at contact@mig-co.com. We typically respond to inquiries within 1-2 business days, Monday – Friday, 9:00 AM – 5:00 PM CST.
If you have any further questions not addressed here, don’t hesitate to reach out. We appreciate your interest in mig-co and look forward to helping you discover your next great read.